This presentation will address the actions that municipalities can take to more effectively analyze and
report on measures that help track operational performance, and in the long run, provide evidence of
sustainability. The data that needs to be gathered to create those measures exists in multiple places,
across the complete breadth and depth of the organization’s business functions. The challenge is to first
determine what needs to be reported, and then build the mechanisms for capturing and visualizing the
data efficiently, accurately, collaboratively, and consistently.
The requirements around reporting the appropriate Key Performance Indicators (KPIs) for various
departments of an organization typically vary, so the solution must be flexible and accommodating. The
process to provide these KPIs must also be sustainable, and not add impossible extra duties to a fully
occupied workforce. Sustainability needs to be implemented using a plan which covers immediate and
long-term business objectives, and results in an optimum balance of the triple bottom line
considerations of financial, social, and environmental perspectives. Appropriate measurements are
difficult to define and create. We will share how municipalities have taken innovative steps towards
being sustainable, and how they are tracking and reporting their KPIs.
To help communicate their needs and the state of the water sector the Smart Water Networks Forum
(SWAN) five (5) Layers of Data Maturity Model will be used. This model helps utilities understand how
statistical analysis, artificial intelligence and machine learning can be leveraged to optimize water
systems and help offset capital spending, reduce operational costs, reduces maintenance costs, and
better plan for future growth.